The Challenge: The Mid-Market "Rut"

Growth is a double-edged sword. You invest in people, you invest in equipment, and you expect the top line to follow. But for Cougar USA, the investments were going in, and the revenue wasn't moving.

They hit a plateau. Worse, they were facing a cash crunch.

When you’re expecting growth and it doesn't happen, the "Genius with 1,000 Helpers" model starts to fail. The leadership team knew they were in a rut, but they couldn't see the path out. They were busy working in the business, but they weren't aligned on how to move the needle on the business.

"We were making investments in the company and the people, and we weren't seeing the growth. We realized we were going to have to do something different if we were going to get out of this rut." — Tim Z., President

The Solution: Getting the President Out of the Driver’s Seat

The first step in any real Scaling Up journey is shifting the CEO from "facilitator" to "participant" in quarterly and yearly meetings.

At their first offsite with Rise Performance Group, we changed the dynamic. By having an outside coach run the meeting, the President was able to stop managing the clock and start participating in the strategy.

We didn't just set "nice-to-have" goals. We dug into the Power of One and focused on the specific levers that drive cash. We introduced the concept of "Catching the Bus"—a clear, high-stakes target that required everyone to be perfectly aligned.

The Strategy:

• Radical Focus: We challenged the team when they thought they were "done" planning. We forced them to identify the exact actions needed to hit year-end targets.
• The Cash Focus: We shifted the internal mantra from "How much did we sell?" to "How much did we keep?"
• Operational Discipline: We installed a rhythm of accountability that turned vague goals into predictable results.

The Result: 90% Growth and a Three-Year Sprint

The impact was immediate. That first year, Cougar USA didn't just set targets—they hit them. They "caught the bus."

But the real momentum came in the years that followed. Since 2021, the company has seen a staggering 90% growth. They didn't just hit their five-year revenue milestone; they crushed it in three years, crossing the $20M mark in 2023.

The Wins:

• Velocity: Achieved a 5-year strategic milestone in 36 months.
• 90% Growth: Massive top-line expansion while fixing the bottom line.
• Profit Alignment: A total cultural shift where every leader understands that revenue is vanity, profit is sanity, and cash is king.

Alignment isn't a one-time event; it’s a platform for addressing the issues that cause cash flow crunches before they happen.

"It’s given us that platform to be able to address some of the issues that were causing cash flow crunches... The growth we've had recently has been all the way down the income statement."
— Tim Z.